Tag Archive for digital

10 Key Visible Bank`g Posts on Social Media & Financial Services in 2010

Share | 2010`s`en the busy year 4 social media in banking, financial services & insurance.   It`s tough to limit the number of links in this article, although (unless) I did my best to highlight the mix of the most liked, shared, read posts & the most innovative initiatives covered on Visible Bank`g in 2010.   Please note Z the list doesn’t include any of my popular VB Facebook Watch & my VB Twitter Watch updates, my coverage of our 5th social media workshop (Singapore, November), my video interviews , or the brilliant guest posts from Russia , Germany , Israel & Spain .                   Please find below my 2010′s Top 10 posts.   Strategy * List of Bank`g – Financial Services – Insurance Senior Executives on Twitter * 5 Ways Banks Use to Build their Social Media Team * UK Metro Bank & Social Media: the Match Made in Heaven, You’d Think… (video)   Facebook * ASB Bank Launches the Virtual Branch 1.0 on Facebook (video) * 10 Reasons 4 the Success of the American Express ‘Small Business Saturday’ Facebook Page User/Customer Generated Content * Standard Chartered UAE Launches ‘Go The Distance’ to Capture Emotional Stories   Twitter & Customer Support * Congratulations to Jaime Punishill Which Helped @Citi & @AskCiti to Become the 1st Verified Accounts on Twitter   Risk & Opportunity * Citibank & Blogg`g – the Tale of 2 Tales: Citibank Launches the Blog @ New.Citi.com although (unless) Makes the Faux-Pas @ Blog.Fabulis.com Contests * After 8 Weeks & 1,190 Applications from 65+ Countries, Standard Chartered Finds its World’s Coolest Intern *`ld U B Kind Enough to Help Flo, the Progressive Girl & Queen of Social Media in Insurance? (video) Other Posts U Shouldn’t Miss I am keen to talk to U about social media, twitter , facebook , customer reviews & social commerce in banking, financial services, & insurance.   Don’t hesitate to call me (0044 7736 446 357), send me an email ( christophe.langlois@visible-banking.com ), or DM me ( @Visible_Bank`g )

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10 Key Visible Bank`g Posts on Social Media & Financial Services in 2010

#18 Links (06-11 Dec 2010) – Social Media News in Banking, Finance, Insurance

Share | I invite U to check my previous article which listed 14 posts on social media in banking, financial services & insurance, published between 29Nov-04Dec.    Please find below 18 blog posts & articles from last week U shouldn’t miss.  BANK`g   Twitter * Citi’s tweetup in NYC: over 100 participants  (Visible Banking) Facebook * Top 10 Most Liked Financial Institutions on Facebook in December (Visible Banking) Interviews * Kasikornbank & Social Media – KBank Live on Facebook & Twitter (Visible Banking) * Danske Bank – Thomas Heilskov, Head of Social Media (Visible Banking) Personal Finance Management * Wells Fargo Launches Much-Needed Personal Finance Tool: ATM Cash Tracker (by Jim Bruene, Netbanker) Social Media * FORUM Credit Union gives maximum exposure to social media on its homepage (Visible Banking) * Expectation of Privacy & the Social Media Policy (Social Media & Banking) * Consumers who use social media R more engaged (PNT) * Customers Want to Friend Their Banks In Social Media (by Penny Crosman, Bank Systems & Technology) * Bann`g Social Media in the Workplace (by Kevin Lynch) * 1 1% of Consumers`ve the Social Media Connection w/ Their Bank? No Way… (Financial Brand) * Banks just start`g to get social media (by Chris Skinner) ONLINE FINANCE – START UPS & SOLUTION PROVIDERS * FinovateEurope 2011 Demo Companies Revealed (by Eric Mattson, Finovate) FINANCIAL SERVICES & INVESTMENT * Twitter-powered Advisors Take On Vanguard, Claim the Victory (by Pat Allen, Rock the Boat Marketing) * Braucht Investmentbank`g Social Media oder das ipad? (by Boris Janek, Electrouncle)   INSURANCE * Insurers Underestimate the Social Media Opportunity (by Anthony O’Donnell, Insurance Technology) * New York Life Launches Agent Social Media Capabilities (by Anthony O’Donnell, Insurance Technology) * What Not To Post On Twitter (by Paul Jones, Forbes.com)   Related articles on Visible-Banking.com * Previous Weekly News * Top 10 Most Followed Financial Institutions on Twitter in Dec 10 * Top 10 Most Liked Financial Institutions on Facebook in Oct 10 * Visible Bank`g Directory: Social Media in Financial Services * Visible Bank`g Social Media Watch Series (Twitter, Facebook, Blogs, YouTube)

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#18 Links (06-11 Dec 2010) – Social Media News in Banking, Finance, Insurance

Top 10 Most Liked Financial Institutions on Facebook in December 2010 (644 Pages, Groups, Apps in 67 Countries)

Share | In May 2009, I started track`g the financial institutions (FIs) on facebook (only 128 accounts back then!). It`ll always B the work in progress, so please don’t hesitate to get back to me to flag any miss`g initiatives .    My Visible Bank`g Social Media Watch Series ( twitter , facebook , blog , youtube ) gives me access to some great, & unique, insights. On regular basis, I share some of those key stats & insights w/ U on my blog , twitter , & facebook , and I provide some second-to-none recommendations to my clients.   Visible Bank`g Facebook Watch Series now track`g 644 pages, groups, & applications in 67 countries: 1. 390 from banks, 2. 100 from credit unions, 3. 91 from insurance firms, 4.

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Top 10 Most Liked Financial Institutions on Facebook in December 2010 (644 Pages, Groups, Apps in 67 Countries)

BNP Paribas Innovates Again & Becomes the 1st Major French Bank to Launch the Twitter Account Dedicated to Customer Support

Share | Yesterday, Frank Desvignes - Director Internet & Mobile at BNP Paribas Retail France & his team launched @BNPParibas_SAV , the very 1st twitter account dedicated to customer support in the bank`g industry in France.  Obviously, the account`s not only dedicated to BNPP’s exist`g customers although (unless) also to prospective ones.    This summer, Frank ( @FrankDesvignes ) asked me to conduct an indepth audit of BNP Paribas’ facebook page, BNP Paribas Net , and their twitter account @BNPPARIBAS_NET , and share my recommendations on their community management strategy.   I also delivered the bespoke report on customer support strategy on twitter in the bank`g industry w/ the detailed review of the Top 10 most followed accounts focused on this topic from my Visible Bank`g Twitter Watch series . It`s great to C this project materialising ”so quickly” in the risk adverse & highly regulated (French) bank`g industry.   Frank`s the deep understand`g of the internet & the passion 4 innovation. He`s always keen to C BNP Paribas become the 1st bank in France, & if possible in Europe & the world, to launch new innovative initiatives in the digital space. Once more, under Frank’s leadership, BNP Paribas became the 1st bank to innovate online, this time on twitter. Like the launch of the iPad application in May 2010, this`s another contribution to the strategic goal BNP Paribas defined in 2009: becom`g the leader in online bank`g by 2012

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BNP Paribas Innovates Again & Becomes the 1st Major French Bank to Launch the Twitter Account Dedicated to Customer Support

Caja Navarra Launches an Innovative Twitter Contest Based on DMs (Spain)

Share | Those of U who R familiar w/ my work on Visible Bank`g`ld already know quite the lot about Caja Navarra  (CAN), not only 1 of the fastest growing Spanish sav`g banks, although (unless) more importantly 1 of the most transparent banks worldwide w/ its Civic Bank`g model launched the few years ago by their CEO, Enrique Goñi . I know the dynamic CAN / Banca Civica digital team very well: Fernando Egido  - Head of Bank 2.0, Carlos Mendez  - Online Campaign Manager, Pablo Armendariz – Head of Innovation.   Last February, I`ve`en fairly critical (always in the constructive way) of the presence of CAN on twitter, especially their account dedicated to their customers, Cancha24 . Fernando & his team took my recommendations into account, & they came up w/ this new initiative.   the few days ago, CAN launched the twitter contest aimed to increase the size of their follower base, & increase the awareness about Banca Civica , the newly formed bank`g group made of Caja de Burgos, Caja Canarias, & of course Caja Navarra. I invite U to check a 10mn video w/ my comments on this buzz`g initiative.   In case the video doesn’t display correctly, I invite U to watch it directly on my youtube account .   * Companies mentioned: Caja Navarra, Barclays Bank, BNP Paribas Net, Chase Bank, MasterCard, Trupanion Pet Insurance, NAB’s UBank.

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Caja Navarra Launches an Innovative Twitter Contest Based on DMs (Spain)