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List of Social Media User Policies & Moderation Guidelines in Banking, Financial Services, Insurance

banking — Thu, 03 Feb 2011 22:23:30 +0000

Share | Yes, even highly regulated industries can leverage social media. & they can identify & implement efficient ways to minimize their risk. I invite U to check my post on the crowdsourced experiment launched by Chubb Insurance in May 2010. Since I started blogg`g on Visible Bank`g about social media in financial services back in early 2007, I noticed the significant increase of activity from the industry not only in North America & in Europe, as you`ld expect, although (unless) also in Latin America, the Middle East and the Asia Pacific region. I invite U to check out my regular updates of the Visible Bank`g Twitter Watch Series & the Visible Bank`g Facebook Watch series which reflect the dramatic adoption of social media in South America & Asia. It’s`en years now I’ve`en evangeliz`g the use of social media on my blog & @ all my speak`g engagements all over the world. In 2011, pretty much every single financial institution I’m meet`g w/ recognizes the importance of monitor`g online conversations & the potential damage those conversations could`ve on their brand. Social Media: an Opportunity more than the Risk although (unless) U see, there`s still the lot of misconception about the risk, & 4 Z matter, the ROI of social media.

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List of Social Media User Policies & Moderation Guidelines in Banking, Financial Services, Insurance

Live Coverage – Finovate Europe 2011

banking — Tue, 01 Feb 2011 08:52:11 +0000

Today I’m aim`g to cover the 1st ever Finovate event organized in Europe ‘live’ on the Visible Bank`g blog & especially the Visible Bank`g page : I’ll post all the videos & pictures on facebook in (as close to) real time (as possible). This`s my fourth Finovate event after Finovate 2007 (NYC) , Finovate Startup 2008 (San Francisco) , FInovate Fall 2009 (NYC) . By experience, the pace of the demos`s hectic so this year 4 time sake I plan to re-tweet the most insightful tweets on @Visible_Bank`g and capture them in this post. Demo`g Companies Please find below the collection of the best tweets from the tweeps attend`g the event in London. 08:52am – Chris Skinner – FinovateEurope kicks off w/ Chris Skinner do`g 7 minutes on financial innovation; love the Susan Boyle tie-in – & we’re off. Intro focus on mobile connected technology, chip enabled cross platform & emergence of payment systems. – easier, instant, ubiquitous connectivity`s the impetus 4 #innovation – #BofA`s 1 of the lead`g innovators in #mobile #bank`g space – yet`s the sceptic of the channel before – UX`s in the limelight- applications such as #PFM`ll engage customers in the way previously not possible – App – the new word 4 banks (us) to learn – learn`g the bits & pieces of what’s next 4 innovation - (…) data min`g`s the key field 4 banks : C http://bundle.com 4 an example 09:00am – Striata – The 1st demo @ #finovate – #Striata – doc. management service – e-bill`g & doc management.

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Live Coverage – Finovate Europe 2011

10-Step Strategy to Sail Through the Crisis Thanks to Social Media

banking — Wed, 26 Jan 2011 22:42:32 +0000

Share | Last week I`s in Hong Kong to contribute to my fourth event in Asia, ‘ Reputational Risk Management in the Financial Sector ‘ (Hong Kong, 19-21 Jan 2011). I delivered an interactive half-day workshop & the 45mn presentation, & I contributed to the lively discussion panel. The audience`s proved to B extremely interested in the topic of social media & online reputation & I`s pleasantly surprised by the high volume of questions. I’d like to thank all the delegates & the workshop participants again for the excellent feedback. The situation improved dramatically in the last couple of years, & even though the Asian Finance industry (banking, financial services, insurance) still`s quite the bit of catch up to do compared to North America or Western Europe, the appetite 4 social media`s definitely there & I’m confident we’ll C some traction in the region this year. Key Goals & Challenges of e-Reputation Dur`g the event I shared my vision & my thoughts on the fashionable e-reputation phenomenon. Please find below some of my key messages: * yes, it`s important to know what’s be`g said about your brand online. * although (unless) your challenge`s not to flag all the mentions of your brand, your products & services, or your competitors…

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10-Step Strategy to Sail Through the Crisis Thanks to Social Media

10 Key Visible Bank`g Posts on Social Media & Financial Services in 2010

banking — Mon, 24 Jan 2011 09:45:15 +0000

Share | 2010`s`en the busy year 4 social media in banking, financial services & insurance. It`s tough to limit the number of links in this article, although (unless) I did my best to highlight the mix of the most liked, shared, read posts & the most innovative initiatives covered on Visible Bank`g in 2010. Please note Z the list doesn’t include any of my popular VB Facebook Watch & my VB Twitter Watch updates, my coverage of our 5th social media workshop (Singapore, November), my video interviews , or the brilliant guest posts from Russia , Germany , Israel & Spain . Please find below my 2010′s Top 10 posts. Strategy * List of Bank`g – Financial Services – Insurance Senior Executives on Twitter * 5 Ways Banks Use to Build their Social Media Team * UK Metro Bank & Social Media: the Match Made in Heaven, You’d Think… (video) Facebook * ASB Bank Launches the Virtual Branch 1.0 on Facebook (video) * 10 Reasons 4 the Success of the American Express ‘Small Business Saturday’ Facebook Page User/Customer Generated Content * Standard Chartered UAE Launches ‘Go The Distance’ to Capture Emotional Stories Twitter & Customer Support * Congratulations to Jaime Punishill Which Helped @Citi & @AskCiti to Become the 1st Verified Accounts on Twitter Risk & Opportunity * Citibank & Blogg`g – the Tale of 2 Tales: Citibank Launches the Blog @ New.Citi.com although (unless) Makes the Faux-Pas @ Blog.Fabulis.com Contests * After 8 Weeks & 1,190 Applications from 65+ Countries, Standard Chartered Finds its World’s Coolest Intern *`ld U B Kind Enough to Help Flo, the Progressive Girl & Queen of Social Media in Insurance? (video) Other Posts U Shouldn’t Miss I am keen to talk to U about social media, twitter , facebook , customer reviews & social commerce in banking, financial services, & insurance.

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10 Key Visible Bank`g Posts on Social Media & Financial Services in 2010

10 Key Visible Bank`g Posts on Social Media & Financial Services in 2010

banking — Mon, 24 Jan 2011 09:45:15 +0000

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10 Key Visible Bank`g Posts on Social Media & Financial Services in 2010

Another Spanish Bank innovates by Reward`g Foursquare Users 4 Visit`g their Social Venues

banking — Tue, 18 Jan 2011 02:36:58 +0000

Share | In the last 2 years the Spanish bank`g industry as the whole`s`en 1 the most active in the social media space worldwide: from the leading global banks like BBVA, domestic banks like Banco Sabadell, or regional sav`g banks like Caja Navarra or Caja Madrid. Let’s focus on the sav`g banks here, ‘the Cajas’ : “In Spain, savings banks or cajas R private financial institutions organized as foundations. When they were 1st created, their main identify`g features were their concern 4 saving, focus on the poorer classes, concentration in the geographical area, & allocation of the significant part of their profits to social & charity projects.” ( source: wikipedia) The Spanish Cajas: the Champions of Social Projects & Social Media Spanish Cajas R legally obliged to take part to social activities & charitable work. As you`ld expect, they put the lot of focus on their Corporate Social Responsibility (CSR) effort. Most of them quickly understood the importance & the value to leverage social media to give more visibility to their initiative & build long term relationship w/ all the persons actively involved or interested. Caja Navarra achieved ‘worldwide fame’ when they launched their Civic Bank`g strategy based on transparency & customer engagement, Caja Madrid`s very active online w/ their Obra Social communities. Caja Mediterraneo Taps into Foursquare to Increase & Reward Visits On December 31st Gerardo Prieto , Community Manager @ Caja Mediterráneo , contacted me to inform me of the initiative on Foursquare the bank launched last month. Basically the bank aims to drive the number & frequency of visits to their social centers up by reward`g the most frequent visitors, & foursquare users, 4 those visits.

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Another Spanish Bank innovates by Reward`g Foursquare Users 4 Visit`g their Social Venues

2010′s Top 10 Most Liked Banks, Credit Card & Insurance Firms on Facebook (720 Pages, Groups, Apps in 69 Countries)

banking — Fri, 14 Jan 2011 09:55:24 +0000

Share | In May 2009, I started track`g the financial institutions (FIs) on facebook (only 128 accounts back then!). It`ll always B the work in progress, so please don’t hesitate to get back to me to flag any miss`g initiatives. My Visible Bank`g Social Media Watch Series ( twitter , facebook , blog , youtube ) gives me access to some great, & unique, insights. On regular basis, I share some of those key stats & insights w/ U on my blog , twitter , & facebook , and I provide some second-to-none recommendations to my clients. Visible Bank`g Facebook Watch Series now track`g 720 pages, groups, & applications in 69 countries: banks, credit unions, insurance firms, financial services & investment firms, credit card companies. I invite U to check the insights included in the slide below (data collected on 31/12/2010) & compare those figures w/ the ones from last month . 4 the 1st time, I decided to come up w/ 3 Top 10s instead of the single Top 10 4 all categories: 1 4 banks, 1 4 credit cards, 1 4 insurance.

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2010′s Top 10 Most Liked Banks, Credit Card & Insurance Firms on Facebook (720 Pages, Groups, Apps in 69 Countries)

VB Facebook Flash #5 – CEOs & Content Strategy on Twitter, Societe Generale’s Citizen Act Smart Registration, Egg’s Low Key SM Contest, and…

banking — Tue, 11 Jan 2011 04:45:47 +0000

Share | Since I have created my Visible Bank`g page on facebook, I’ve always tried to find the best way to REWARD my fans, or`ll I say now ”the community of facebook users who like my page”: from the get go, I made sure to post most of my recent video interviews or video reviews on facebook 1st (and only the few days or weeks later on dailymotion or youtube ). Please note Z my new videos (comments & interviews) are available on the VB page first. Indeed I believe there`s limited value us`g the facebook page as the mere carbon copy of one’s twitter account or blog. I also don’t want noise on my blog and limitate the number of short frequent posts with my initial comments & reactions on new social media initiatives. This`s the reason why I started to post short wall posts on regular basis. I invite facebook users interested in social media in banking, financial services & insurance , to like my page to keep track of my updates. Once in the while, I`ll also publish the post list`g my recent comments on facebook in my new Visible Bank`g Facebook Flash series. I hope you`ll enjoy read`g those posts. Please do not hesitate to share your feedback & help me improve the format of this new series

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VB Facebook Flash #5 – CEOs & Content Strategy on Twitter, Societe Generale’s Citizen Act Smart Registration, Egg’s Low Key SM Contest, and…

2010′s Top 10 Most Followed Banks, Credit Card & Insurance Firms on Twitter (1,355 Accounts in 70 Countries)

banking — Mon, 10 Jan 2011 16:10:48 +0000

Share | In March 2009, I started track`g the financial institutions (FIs) on twitter (only 54 accounts back then!). It`ll always B the work in progress, so please don’t hesitate to get back to me to flag any miss`g initiatives. My Visible Bank`g Social Media Watch Series ( twitter , facebook , blog , youtube ) gives me access to some great, & unique, insights. On regular basis, I share some of those key stats & insights w/ you, my blog readers , my twitter followers , & my facebook fans , & provide second-to-none recommendations to my clients. In August, I talked U through the top 10 most followed financial insititutions on twitter. I invite U to watch my video which`s still very relevant. Visible Bank`g Twitter Watch Series now track`g 1,355 accounts in 71 countries: banks, credit unions, insurance, credit card, & financial services & investment firms. I invite U to check the insights included in the slide below (data collected on 02/01/2011) & compare those figures w/ the ones from last month .

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2010′s Top 10 Most Followed Banks, Credit Card & Insurance Firms on Twitter (1,355 Accounts in 70 Countries)

Visible Bank`g Workshop: Crisis Management & Social Media @ ‘Reputational Risk Management in the Financial Sector’ (Hong Kong, 19-21 Jan 2011)

banking — Mon, 10 Jan 2011 00:00:15 +0000

Share | I love Asia. I always`d the great time there: I met wonderful people, keen to listen & innovate, I enjoyed super customer service, & the brilliant weather. In the last 2 years, I had the pleasure to contribute to 2 conferences (I presented at ‘ Retail Bank`g Innovations 2008 ‘ in Singapore, & I chaired ’ E-Channel Management ‘ in Kuala Lumpur) & successfully organized & delivered my 5th social media & finance workshop in Singapore (after 4 European events : 2 in London, 1 in Paris & 1 in Madrid). ‘Social Media & Finance’ Workshop (Singapore, 1st Nov 2010) I invite U to check the wrap up of my recent Sinapore workshop on social media & finance where the few friends contributed to the lively discussion panel, the brilliant: * Aman Narain , Global Head of Online & Mobile Bank`g @ Standard Chartered (please check my video interview w/ Aman) * Rob Findlay , Head of Customer Focus & Experience Strategy @ OCBC Bank . We were delighted to`ve participants from Standard Chartered, OCBC Bank, DBS Bank, Visa & Mastercard, who worked in Innovation, e-Business, Digital, Marketing, Communications, & Corporate Affairs. V started the day “a la BarCamp Bank”, in the similar fashion as the BarCamp Bank Madrid I`s invited to contribute to the year ago. Please find below the few pictures taken dur`g this initial session.

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Visible Bank`g Workshop: Crisis Management & Social Media @ ‘Reputational Risk Management in the Financial Sector’ (Hong Kong, 19-21 Jan 2011)