Archive for February 3, 2011

List of Social Media User Policies & Moderation Guidelines in Banking, Financial Services, Insurance

Share | Yes, even highly regulated industries can leverage social media. & they can identify & implement efficient ways to minimize their risk. I invite U to check my post on the crowdsourced experiment launched by Chubb Insurance in May 2010.   Since I started blogg`g on Visible Bank`g about social media in financial services back in early 2007, I noticed the significant increase of activity from the industry not only in North America & in Europe, as you`ld expect, although (unless) also in Latin America, the Middle East and the Asia Pacific region.     I invite U to check out my regular updates of the Visible Bank`g Twitter Watch Series & the Visible Bank`g Facebook Watch series  which reflect the dramatic adoption of social media in South America & Asia.   It’s`en years now I’ve`en evangeliz`g the use of social media on my blog & @ all my speak`g engagements all over the world. In 2011, pretty much every single financial institution I’m meet`g w/ recognizes the importance of monitor`g online conversations & the potential damage those conversations could`ve on their brand. Social Media: an Opportunity more than the Risk     although (unless) U see, there`s still the lot of misconception about the risk, & 4 Z matter, the ROI of social media.

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List of Social Media User Policies & Moderation Guidelines in Banking, Financial Services, Insurance

Live Coverage – Finovate Europe 2011

Today I’m aim`g to cover the 1st ever Finovate event organized in Europe ‘live’ on the Visible Bank`g blog & especially the Visible Bank`g page : I’ll post all the videos & pictures on facebook in (as close to) real time (as possible). This`s my fourth Finovate event after  Finovate 2007 (NYC) , Finovate Startup 2008 (San Francisco) , FInovate Fall 2009 (NYC) .   By experience, the pace of the demos`s hectic so this year 4 time sake I plan to re-tweet the most insightful tweets on @Visible_Bank`g  and capture them in this post. Demo`g Companies Please find below the collection of the best tweets from the tweeps attend`g the event in London.   08:52am – Chris Skinner – FinovateEurope kicks off w/ Chris Skinner do`g 7 minutes on financial innovation; love the Susan Boyle tie-in – & we’re off. Intro focus on mobile connected technology, chip enabled cross platform & emergence of payment systems. – easier, instant, ubiquitous connectivity`s the impetus 4 #innovation – #BofA`s 1 of the lead`g innovators in #mobile #bank`g space – yet`s the sceptic of the channel before – UX`s in the limelight- applications such as #PFM`ll engage customers in the way previously not possible – App – the new word 4 banks (us) to learn – learn`g the bits & pieces of what’s next 4 innovation - (…) data min`g`s the key field 4 banks : C http://bundle.com 4 an example 09:00am – Striata – The 1st demo @ #finovate – #Striata – doc. management service – e-bill`g & doc management.

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Live Coverage – Finovate Europe 2011